Our client is a leading market planning and analytics software company that uses predictive analytics and GIS mapping technologies to help global brands open up additional locations and drive strong ROI. They have 300+ enterprise customers including Lululemon, A&W, Levis, Buffalo Wild Wings, In-N-Out Burger and have an impressive net retention rate of 99% with less than 2% churn.
About the role: Project Coordinator
- Reporting to the VP of Client Success, this role plays a crucial role in ensuring the smooth and successful onboarding of new clients and the execution of complex predictive model builds and projects
- Responsible for coordinating and managing the platform onboarding process for new clients, ensuring seamless integration and product adoption
- Act as the primary point of contact for clients during the onboarding phase while collaborating with internal teams to ensure alignment on project scope and execution
- Develop and maintain detailed project plans, timelines, and documentation to track progress and deliverables while tracking project progress in appropriate management systems
- Conduct regular project evaluations, assessing performance against key metrics, and implementing improvements to enhance overall project efficiency and success
- Identify and mitigate potential risks and issues, implementing proactive solutions to maintain project momentum and minimize disruptions
What we’re looking for
- 2-3 years of experience in project coordination, client support/onboarding, or account management function, preferably in technology
- MUST be based in Vancouver and able to report into an office in Kits 2-3x a week
- You have a razor-sharp focus on the details + incredibly organized + process driven
- Curious by nature + love to learn new things + keen interest in technology
- Exceptional communication skills and comfortable talking to C-suite stakeholders
- Bonus/Nice to Have: Proficiency in Project management tools, PMP or CAPM certification, experience working with databases, exposure to GIP or ETL tools, and exposure to market research, retail analytics and data science modelling
Compensation & Perks
- Base salary $70K-$80K depending on experience
- Comprehensive benefits program including extended health & dental
- Personal health spending account and a fitness and wellness benefits program
- Cellphone subsidy
- RRSP Matching
- 3 weeks vacation
- Half-day summer Fridays
- This position is intended as a stepping stone into the organization and will offer a vast amount of opportunities for growth and professional development and opens the door to exploring other avenues within the business
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